
OMB has called on agencies to carry out a work environment assessment in support of mission delivery, with the “expectation” that it will result in more in-person work at federal offices.
It said “organizational health and organizational performance” – a phrase that memo M-23-15 repeats nearly 50 times – must support the agency’s statutory mission and asked for updated work environment plans this spring.
Those plans should be based on post-reentry plans and describe current telework and other operational policies.
The memo also calls on agencies to establish routines to assess future changes on an ongoing basis, and to identify a set of indicators for agencies to use internally to measure, monitor and improve organizational health and organizational performance.
OMB specifically calls attention to the need to improve service delivery to the public, for example – addressing prolonged wait times or delays in processing federal services, although it notes increased telework has been beneficial in some cases.
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