Standards for Measuring Service found Lacking
The report said however that IRS lacks a standard for what constitutes good customer telephone service that could be compared …More
Federal Manager’s Daily Report
Sign up Now! Free eNewslettersIRS Stepped Up Performance for 2010 Filing Season
The IRS dealt with a number of challenges in the fiscal 2010 filing season in processing individual income tax returns, …More
USPS Says “Green Teams” Produce $27 Million in Revenue, Savings
The Postal Service has said 80 cross-functional "lean green teams" that collaborate to merge low-cost and no-cost practices with performance …More
DoD Employee Conference Set
The Defense Department will conduct its annual Defense Employee and Labor Relations Symposium April 26-29 will be held at the …More
Teamwork and Supervision Difficult Area to Address in Terms of Retention
Among the more difficult areas to address when trying to improve retention in an organization are teamwork, supervision and leadership …More
Performance Management and Compatible Work Arrangements Key to Retention
While retention bonuses can be one of the most effective means of getting an employee to turn down an outside …More
Public Servant Award Goes to DoT Whistleblower
The Office of Special Counsel has chosen an air traffic controller in the Detroit Metropolitan Wayne County Airport for its …More
Commerce Planning Office to Standardize Online Transactions for Better Security
The Department of Commerce has announced plans to create a "National Program Office" to develop a more secure and standardized …More
DoD Provides Advice under New Telework Law
DoD has released advice to managers on telework, in particular noting the recently enacted law designed to encourage the program …More
SBA Rolls out Pilot Under Small Business Jobs Act
The Small Business Administration has announced a pilot project under the recently enacted Small Business Jobs Act of 2010 that …More
OMB Still Grappling with Determining Cost of Oil Spill Cleanup
OMB has issued yet another memo for agencies on reporting costs related to the Deepwater Horizon oil spill. This latest …More
Postal Union “Increasingly Frustrated” as Talks Drag On
The American Postal Workers Union has said it is increasingly frustrated with the slow pace of collective bargaining negotiations with …More
EEOC Slowing Growth of Discrimination Complaint Backlog Despite Big Year
The Equal Employment Opportunity Commission has said that despite an increase in overall charges filed in fiscal 2010 that it …More
OSHA: Under Recording of Injuries May be Pervasive at USPS
The Occupational Safety and Health Administration has said that under-recording of injuries and illnesses may be a pervasive problem at …More
Senator Calls for Review of Federal Workers Comp
The ranking member of the Homeland Security and Governmental Affairs Committee, Susan Collins, R-Maine, has called of a review of …More
Mileage Rate Increasing
GSA has announced that the mileage reimbursement rate of main interest to federal employees using personal vehicles on official business …More
Stripped Down Whistleblower Bill Passes House but Still Falls Short
The House has passed S-372, the Whistleblower Protection Enhancement Act of 2010, but without provisions extending certain whistleblower protections to …More
MSPB: Qualifying as Whistleblower Can be a Challenge
The Merit Systems Protection Board has issued a report laying out the challenges federal employees face in qualifying as “whistleblowers” …More
Ends Federal Career Intern Program
The order supersedes and revokes a Clinton administration executive order that had established the Federal Career Intern Program, which agencies …More
Other Changes Also Set
The order also includes modifications to the Presidential Management Fellows program, which is designed to attract grad students. PMF fellows …More
President Signs Order Creating Internship, Recent Graduates Programs
President Obama has signed an executive order to establish internship and recent graduates programs that together with the already existing …More
Service to America Medal Nominees Sought
The Partnership for Public Service is accepting nominations through January 31 for its Service to America Medals, known as the …More
Memo Addresses How Paperwork Reduction Act Applies to Scientific Research
OMB has issued a memo attempting to address the question of whether and how the Paperwork Reduction Act applies in …More
Weather Dismissal Policies Revised
OPM has revised its emergency dismissal policy—formally applying only in the Washington, D.C. area but used as a standard template …More
Senate Passes Organizational Reforms for Census Bureau
The Senate has passed legislation to address management challenges that arose during the 2010 census count, partly by making the …More
USDA to Begin Using Cloud-Based Application Suite
The Department of Agriculture has announced it is going live with a commercial cloud services contract for its Enterprise Messaging …More
OMB to Launch Technology Fellows Program
The federal CIO is developing a technology fellows program as well as an accompanying recruiting infrastructure as part of the …More
Boost Sought in Federal Building Wireless Services
Two senators have drafted legislation to require the installation of small wireless base stations in all publicly accessible federal buildings …More
VA Needs to Continue Developing New Benefits System, Says GAO
The Department of Veterans Affairs could further improve the development process for the IT system it is implementing to deliver …More
MSPB Reviews Whistleblower Law
MSPB has issued a report that acts as an overview of whistleblower retaliation law and procedures that while not recommending …More
