GSA Contract to Provide Agencies With Contact Center Services
The General Services Administration has announced a new contract designed to help federal agencies establish single or multidimensional telephone and …More
Federal Manager’s Daily Report
Sign up Now! Free eNewslettersAt Year-End, USA Services Doubles Partners and Logs 230 Million Contacts
USA Services, managed by the General Services Administration’s office of citizen services and communications and designed to provide information to …More
OPM Promotes Telework, Showcases GSA in Seventh Emergency Prep Forum
The Office of Personnel Management has held its seventh emergency preparedness forum, this one addressing agency needs identified in its …More
GAO: Best Practices and Controls Needed in IT Acquisitions at DoD
The Department of Defense’s revised systems acquisitions policies and guidance largely incorporate best practices such as requiring that they be …More
OMB Issues Memo Agency AWTF Obligations
The Office of Management and Budget has issued a memo instructing agencies holding certain kinds of contracts to deposit fees …More
DHS Faces Significant Financial Management Challenges, Says GAO
The Department of Homeland Security inherited the financial management weaknesses of the 22 agency systems that went into it, including …More
Army Deploys New HR Tool
The Army this month is deploying an automated delegated examining application, a further step toward streamlining, simplifying and speeding up …More
GAO: Performance Goals, Metrics Lacking in Military Education Program
The Department of Defense lacks specific performance goals and metrics to assess the effectiveness of its advanced distributed learning program …More
More Meetings Ahead on NSPS Design
The Defense Department plans to hold another round of consultative talks with unions representing its employees next Tuesday and Wednesday …More
Emergency Procedures Order Stresses Disabled
An executive order (E.O. 13347) issued by President Bush stresses that agencies must appropriately support safety and security for individuals …More
GAO: Problems Linking Grants to Environmental Results Remain At EPA
The Environmental Protection Agency is still having problems identifying and achieving environmental results from its grants, which represent $4 billion …More
OMB Amends Audit Requirements
The Office of Management and Budget has announced that it is amending Bulletin No. 01-02, Audit Requirements for Federal Financial …More
Medicare Call Centers Need to Improve Performance, Says GAO
The Government Accountability Office has said that just 4 percent of the 300 test calls it made to 34 Medicare …More
Coalition for Effective Change Endorses Pay for Performance
The Coalition for Effective Change and its 30 or so executive, professional and managerial associations have come out in favor …More
OSHA Oversight Too Limited, Says GAO
The way the Department of Labor’s Occupational Safety and Health Administration ensures that penalties are correctly determined and violations are …More
GAO: HHS Health IT System Runs Into Fraud and Abuse Legal Barrier
The Department of Health and Human Services faces legal barriers, related to fraud and abuse precautions, to the adoption of …More
Action Needed to Develop Defense Space Personnel, Says GAO
While the Department of Defense’s space human capital strategy provides strategic goals and objectives, its otherwise results-oriented management approach lacks …More
Federal Recruiters Should Appeal to a Sense of
The survey results suggested that recruiters should appeal to “savvy altruism,” meaning both the benefits of working for the federal …More
Survey Shows Word Choice Matters in Perception of Government
The Partnership for Public Service has released the results of a national survey in which 71 percent of respondents had …More
GAO: Strategy Needed to Help FPS Increase Responsibility During Transition
The Federal Protective Service, charged with protecting thousands of federal facilities, faces a number of significant challenges now that it …More
Bragging Rights: OPM Announces Faster Hiring Time
The Office of Personnel Management has announced that it has hired 278 people in a nine-month period beginning Oct. 1, …More
Mixed Response to TSA Work Force Survey
A new survey administered by the Transportation Security Administration shows roughly the same percentage of its employees are satisfied with …More
OPM Cites Personnel Flexibilies in Storm Response
The Office of Personnel Management issued personnel flexibility guidelines in advance of Hurricane Charley that landed in Florida last week …More
Study Says Governments Joining Private Sector in HR Outsourcing
Federal and state governments are increasingly outsourcing HR and other functions, a new study from The Conference Board has said. …More
Gray Areas Remain for DHS Enterprise, IT Architecture, Says GAO
The Department of Homeland Security’s initial enterprise architecture may offer a partial foundation to build future versions, but it’s missing …More
Federal Prison Reform Included in Transportation-Treasury Bill
The House version of the Transportation, Treasury and General Government appropriations bill for fiscal 2005 — marked up by full …More
EEOC to Hold National Conference
The Employment Opportunity Commission will hold its annual federal sector EXCEL program for government employees, managers, and union officials from …More
IRS Strategic Plan to Tighten Operations
The Internal Revenue Service has announced plans to tighten operations as part of its strategic plan for 2005 — 2009, …More
GSA Links Results to PMA Initiatives
The General Services Administration has released a report identifying initiatives from the president’s management agenda that it says has enabled …More
DoE Report Cites Management Improvements Through PMA
The Department of Energy has released its 2004 report on the president’s management agenda, highlighting reforms that its says are …More
