Report Examines How to Improve Digital Customer Services
Greater collaboration and leveraging new technology are keys to providing better digital customer services in the federal government, according to …More
FEDweek IT
Sign up Now! Free eNewslettersCase Study: FEMA’s Disaster Assistance Improvement Program
One of the case studies in the report looks at how FEMA streamlined the process of applying for disaster assistance, …More
Upcoming Workshops on Content Models, Web Analytics
DigitalGov.gov has announced that GSA will host an on-site workshop September 16 from 9:00am – 3:00pm on open and structured …More
GAO: Stronger Oversight of Contractor Information Security Controls Needed
Agencies are responsible for mitigating risks that arise from the use of contractor-operated systems but some agencies have not developed …More
DigitalGov: Share Your Information
The shift away from desktop-dominance forces agencies to adapt, not just in terms of doing more to accommodate mobile users, …More
GSA Gives Green Light for OASIS Small Business
GSA has issued an official notice to proceed for its One Acquisition Solution for Integrated Services (OASIS) contract, and said …More
FBI Digitizes Millions of Warehoused Records
The FBI has announced that it has completed the digitization of millions of finger print cards, criminal history folders and …More
GSA Touts IT Acquisition Solutions
GSA has published a post on its blog promoting its Enterprise Acquisition Solution integrated (EASi) and the Assisted Services Information …More
Developing Task and Delivery Order Management System
GSA said it is developing another new system dubbed “ASSIST” that has emerged from a partnership with GSA IT and …More
National Science Foundation Announces Cloud Computing Test Beds
The National Science Foundation has announced two $10 million projects to set up cloud computing “test beds” to facilitate experimentation …More
Air Force Announces eOPF Upgrade
The Air Force Personnel Service has announced an upgrade to theeOPF electronic personnel record to make it easier for employees …More
Hardware Failure Leads to Loss of USPS Cyber Incident Database
The Postal Service needs to modify its current data backup and storage requirements to ensure that essential, but not critical, …More
NASA Harnessed Developer Community to Help Develop Open Data APIs
Agencies have a lot of data but often lack the resources to develop the APIs need to make it widely …More
Cybersecurity Contractor Names Former GSA IT Exec as Chief Strategist
David McClure, who served as associate administrator for GSA’s Office of Citizen Services and Innovative Technologies from 2009 until 2014, …More
DISA CIO Touts Capacity Services Contracts
Dave Bennett, the Defense Information Systems Agency’s CIO and director for Enterprise Information Services told a recent audience at the …More
DoD Slow to Provide Electronic Service Treatment Records to VA
DoD is not timely in providing the Veterans Benefits Administration with electronic service treatment records, the VA inspector general has …More
DoD Adds to Space Situational Awareness Website
DoD has announced additions to its space situational awareness program’s Space-Track.org website, incorporating new high-quality positional information on space debris …More
VA Issues Solicitation for New Scheduling System
The VA has announced plans to issue a request for proposal for a new medical appointment scheduling system at the …More
CIO Council Announces Shared Services Forum
The CIO Council has announced that its shared services task force and the American Council for Technology / Industry Advisory …More
USPS Needs to Tighten eCommerce Controls
Controls used to safeguard the Postal Service’s eCommerce customer registration process and reduce online credit card fraud need improvement, the …More
DISA: Declining Budgets, Increased Competition Ahead
Decreasing budgets for the foreseeable future means prioritizing increased procurement competition and stronger acquisition discipline, Army MG Alan Lynn, vice …More
DISA Not “Taking Over” Cyber Defense Responsibilities
Another speaker at the event, Mark Orndorff, DISA’s mission assurance executive, addressed high-level objectives for mission assurance and said DISA …More
NIST Releases Guide Covering Computer Security Assessment Procedures
The National Institute of Standards and Technology has announced the release for public comment of a draft update for its …More
White House to Pilot Digital Service
The White House has announced that it will begin piloting a new U.S. Digital Service modeled on the largely private …More
Releases FAR Handbook, Digital Services “Playbook”
The White House also released for public comment a digital service playbook (http://playbook.cio.gov/) that maps out 13 key plays drawn …More
Air Force Announces Network Customer Service Application
The Air Force is rolling out a new network customer service app to better assist its customer base of over …More
18F Posts Code Contribution Guide
GSA’s 18F digital services agency has posted a code contribution guide on its website giving an overview of its open …More
Agencies Using Writable API’s to Collect Information, Crowd Source
Some federal government application programming interfaces – APIs, are writable, meaning they can be used add content in the API’s …More
Government’s Largest Background Check Contractor Hacked
US Investigations Services, created when OPM privatized its background investigations function, has saidits corporate network was hacked recently.An internal investigation …More
Google to Begin Rewarding HTTPS Sites in Rankings
Google has announced it will factor into search rankings whether a website is secured with HTTPS, though the score will …More
