Back in 1987, when the TSP made its debut, it was located in New Orleans. Image: REDPIXEL.PL/Shutterstock.com
By: John GrobeIt’s hard to hit a moving target. Well, the Thrift Savings Plan has moved a few times in its lifetime. Recently I received an email from the TSP that provided information on how to contact the ThriftLine in writing. Imagine my surprise when the address was in New Jersey!
Back in 1987, when the TSP made its debut, it was located in New Orleans, not New Jersey. After Katrina, the TSP relocated to Oklahoma, and then to Birmingham, AL. From a musical perspective, it went from the land of Antoine (Fats) Domino, to the land of Jon Bon Jovi, with stops in the lands of Garth Brooks and Emmylou Harris.
In any event, here are the ways that you can contact the ThriftLine.
Phone ThriftLine: 1-877-968-3778 (toll-free)
You’ll need your 6-digit ThriftLine PIN to access your account.
Business Hours: Monday – Friday from 7:00 a.m. to 9:00 p.m. eastern time
International: (404) 233-4400 (not toll-free)
711 TTS Relay: Persons with a hearing or speech disability may utilize the free Telecommunications Relay Service (TRS) by dialing 711 from any telephone.
Virtual assistant chat (Ava).
Via email at thriftline@tsp.gov.
*The board urges you not to email any personally identifiable information or documents.
By U. S. Mail at:
ThriftLine Service Center
c/o Broadridge Processing
PO Box 1600
Newark, NJ 07101-1600
By fax at: (276) 926-8948
If overnight delivery is needed:
ThriftLine Service Center
c/o Broadridge Processing
2 Gateway Center
283-299 Market Street, 17th Floor
Newark, NJ 07102
The TSP also provides additional contact information for specific purposes.
In the case of divorce the PO Box 1600 address (above) would be used to send a summons, subpoena, service or process or associated correspondence.
Powers of Attorney, guardianship or conservatorship orders would be sent to:
TSP Power of Attorney Center
c/o Broadridge Processing
PO Box 1990
Newark, NJ 01701-1990
Divorce decrees, retirement benefits court orders, and child support court orders would be sent to:
TSP Court Order Center
c/o Broadridge Processing
PO Box 120
Newark, NJ 07101-0120
Overnight delivery for the above two addresses is the same address as overnight delivery for general purposes.
This, and other helpful information, can be found on the TSP’s website.
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