The General Services Administration has “taken the next
step” in implementing its Enterprise Customer Relationship
Management system by awarding a $10.1 million task order to
Science Applications International Corporation for systems
integration.
The task order was awarded under GSA’s Millennia contract
for one year with for one-year options with a total value
of about $45 million over five years.
GSA announced plans in June to expand its CRM platform,
provided by Seibel Systems, Inc. from the current
implementation of about 1,000 employees in GSA’s soon to
be combined Federal Technology Service and Federal Supply
Service, to the rest of GSA’s service organizations.
The CRM is meant to provide employees with tools and
information on agencies such as purchasing histories,
requirements and market analysis to anticipate future
trends and demand.
GSA’s Office of Citizen Services and Communications is
directing the enterprise CRM implementation.
“The Enterprise CRM initiative and its enabling technology
will foster communication and enhance collaboration among
all GSA associates in meeting customer agencies’ needs,”
said M.J. Pizzella, Associate Administrator of OCSC.
