The General Services Administration has announced that USA Services, one of its e-gov initiatives, will survey over 300 government entities that serve citizens in order to determine the methods used and citizens’ preferences.
The survey, to be designed and carried out by DPRA Incorporated of Arlington, Va. and scheduled for completion in September, will also suggest ways that agencies can improve their contact methods.
Martha Dorris, a deputy associate administrator in GSA’s citizen services office said the survey would show which agencies are doing the best job meeting needs for information and services, as well as provide USA Services with information on how to make improvements.
The survey will also incorporate the results of a 2004 assessment, enabling agencies to gauge the impact of changes made during the past two years, GSA said.
