When asking whether “independent evaluations of sufficient
scope and quality,” indicated “that the program is effective
and achieving results,” OMB said it did so only to a “small
extent,” and gave it about half of available credit for that
area.
According to the rating, independent evaluations of CTS come
— inconsistently — from a variety of sources, including
peer review, sales volume for business lines, three successful
A-76 competitions and citations of CTS’s work in a Government
Accountability Office report as appropriate practices for
reimbursable business in government.
The rating also cited a media report about a software glitch
that shut down agency hiring websites, as well as other
generally commendable reports including a 2002 issue of the
Society for Human Resources Management journal, Human Resources
Management, dedicated to the work of CTS staff and praising
the program for achieving world-class HR practices in the
public sector.
Overall for the entire program, OMB recommended developing a
three-year evaluation plan and conducting an independent
evaluation for the whole business, or independent evaluations
for different lines of business.
It also recommended refining annual and long-term measures to
assess the direct impact of CTS human capital services and
products, as well as presenting the program resource needs in
a transparent manner in the program’s budget, particularly
how indirect costs assessments are developed.
