City delivery operations have a substantial amount of systems, reports, and data to manage operations, but new supervisors and managers do not always know how to use these tools and data to manage operations, the USPS inspector general has said.
It said the Postal Service has a number of systems that contain critical data used to manage delivery operations such as the Delivery Operation Information System, but 32 prior delivery reports showed ongoing issues with data usage, availability, and accuracy.
These conditions occurred because management has not streamlined city delivery data and reporting needs or re-emphasized data and report operating procedures for delivery managers, according to the IG.
It said there is also limited ongoing coaching and mentoring on the use of systems, performance reports and data for new supervisors and managers.
It called on USPS to streamline data and reporting needs and re-emphasize city delivery operating procedures to new supervisors and managers.
It also recommended management mentor and coach new supervisors and managers on the use of systems and performance reports to assist them with understanding data and managing operations.
