One component is to simplify application and eligibility determination for the Supplemental Nutrition Assistance Program. Image: Jonathan Weiss/Shutterstock.com
By: FEDweek StaffThe White House has touted actions taken and in process under its initiative to improve customer experience with government services, the topic of a 2021 executive order and an element of its President’s Management Agenda.
A fact sheet highlights for example two sets of recent rules from HHS, one designed to improve the processes for applying for, renewing, and maintaining Medicaid coverage and the other designed to streamline eligibility and enrollment processes for child care assistance under the Child Care and Development Block Grant program.
It also highlights: two partnerships between the U.S. Digital Services and the Centers for Medicare & Medicaid Services, one to make Medicaid processing at the state level more efficient and the other to detect individuals improperly disenrolled and reinstate them; the IRS’s launch of a new free filing program for certain individuals; and the VA’s launch of a health and benefits mobile app.
In process, it said, are USDS initiatives to improve income verification for federal benefits programs and to simplify application and eligibility determination systems under the Supplemental Nutrition Assistance Program.
“These actions include both policy changes, like simplifying applications and eliminating waiting periods, and implementation actions, like helping states reduce application backlogs and enabling data sharing across programs,” it says.
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