The contractor said that as a top-down methodology, BSCs
are most effective when “organizations cascade them down
and throughout organizations to set priorities and guide
objectives of operating units,” according to the report.
It said the BSC methodology established a consensus among
senior managers for three objectives stemming from the five
perspectives. Those objectives reflected a strategy to satisfy
the mission, customers and users.
However, the methodology did not go far enough to define
methods to collect measurement data, which could impede
implementation, said the report.
