USPS Customer Service Center Needs to Improve Customer Service, Says IG
The Postal Service’s customer care centers suffer from “long hold-times for customers, abandoned calls, and customer frustration,” an IG white …More
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USPS Maintenance Problems Go All the Way Up to the Roof, Says IG
The Postal Service has established a preventive maintenance program for the 195 million square feet of roofs atop its owned …More
Safety Issues Persist in Postal Facilities, Says IG
The Postal Service has made progress in addressing safety and security issues at retail facilities but much remains to be …More
Postal Employees at Risk from Packages Containing Opioids, Says IG
The Postal Service “has not implemented specific measures to prepare its entire workforce for risks posed by synthetic opioids shipped …More
Audit Questions Postal Employee Background Checks
A review of background screening by U.S. Postal Service found that the three districts studied “did not consistently comply with …More
Administration Forms Task Force on Postal Reform
Following is the text of a new executive order creating a task force on postal reform, a potential boost to …More
Robots May Deliver Mail Someday, Says Postal IG
The USPS has extensive experience in using robotics for sorting and moving mail and packages within its facilities, an IG …More
Pressure to Achieve Goals Can Erode Ethics, Postal IG Says
The IG’s office at the U.S. Postal Service has begun a review of the agency’s ethics culture, focusing on whether …More
Postal IG Seeks Tighter Controls of Vehicle Expense Cards
The Postal Service IG has raised concerns about management of the Voyager credit cards the agency uses to pay for …More
Postal Reform Bill Would Impact Health Insurance
A bipartisan group of senators has offered a postal reform bill that among other things would substantially revise health insurance …More
Committee Backs Use of Postal Carriers in Census
The bipartisan leaders of the House Oversight and Government Reform Committee and its subcommittee overseeing the census are questioning why …More
USPS Falling Short on Recycling Goals
Three years into a recycling initiative at USPS, the program is falling well short of its goals in terms of …More
USPS Offering Round of Early Retirements
The Postal Service is offering a round of early retirements–although not accompanied by buyout offers–to some 26,000 employees, with those …More
USPS Gets Top Rating from Public
The Postal Service was the highest-rated agency in the latest public survey by the Gallup organization, deemed to be doing …More
Management Challenge at USPS: 195 Million Square Feet of Roof
The IG at the Postal Service is asking for information about how well management tends to the roof over its …More
Senator Questions USPS Role in Television Series
A leading senator involved in the oversight of federal agency operations is questioning the role of the Postal Inspection Service …More
Postal IG Highlights Recommendations Still Pending
The Postal Service IG has launched a site collating audit recommendations since fiscal 2013, saying there are 253 open recommendations …More
Postal IG Raises Concerns about High-Risk Purchases
An IG report has concluded that Postal Service purchase card transactions generally were “legal, proper and correct” although it found …More
Postal IG Praises ‘Extraordinary’ Employee Efforts Following Disasters
The Postal Service IG has praised the “extraordinary efforts” of postal employees in response to this year’s series of hurricanes, …More
Report Suggests Possible USPS Uses of Driverless Vehicles
The Postal Service should push ahead with tests that have already started regarding potential uses of driverless vehicles, an IG …More
Report Suggests Possible USPS Uses of Driverless Vehicles
The Postal Service should push ahead with tests that have already started regarding potential uses of driverless vehicles, an IG …More
Drug Shipments Raise Concerns about Postal Employee Safety
The bipartisan leaders of the House Oversight and Government Reform Committee have asked the Postal Service IG for an assessment …More
IG Finds Far More Public Interaction than USPS Measures
The Postal Service’s traditional method of measuring its interactions with the public, a count of transactions, far understates the number …More
Pay for Performance at USPS Gets Mixed Assessment
The Postal Service carried out its pay for performance program for about 49,000 non-bargaining employees in supervisory, technical, administrative and …More
USPS Changing Policies in Light of Hatch Act Finding
The Postal Service is revising its policies on granting employees leave without pay for politically related purposes through their unions …More
Changing Postal Workforce Impacts Uniform Policies
With the Postal Service workforce no longer as uniform as it once was, new questions arise regarding policies regarding the …More
USPS Return to Work Programs Being Studied
The IG at the Postal Service is working to assess the effectiveness of a return to work program for postal …More
USPS Region’s Response to Severe Weather Praised
The USPS Southern Area lived up to the “neither snow nor rain . . .” standard when two hurricanes and …More
Postal Reform Bill Projected to Lower FEHB Premiums
Following is the section of a Congressional Budget Office cost analysis of a House postal reform bill assessing the bill’s …More
Postal IG Sounds Alarm on Safety, Security
The Postal Service IG has issued the latest in a series of warnings about declining conditions of postal facilities, stressing …More
